Privacy Policy

At Train Around Pain, operated by Michael Bull, I am committed to respecting your privacy and safeguarding your personal information. This Privacy Policy explains how I collect, use, disclose, and protect your data in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information I Collect

To provide physiotherapy and fitness coaching services, I may collect the following types of information:

  • Personal Information: Your name, contact details (phone number, email address), and date of birth.

  • Health Information: Your medical history, injury details, treatment goals, and other relevant health data required for effective treatment.

  • NDIS Information: Your NDIS number and related details if you are using NDIS-funded services.

  • Technical Information: Data about your device, such as IP address and browser type.

2. How I Collect Your Information

Your personal information is collected directly from you through:

  • Client History Forms: Completed prior to your initial consultation.

  • Review Consultation Forms: Filled out before follow-up sessions.

  • Telehealth Consultations: Information shared during WhatsApp calls or other messaging platforms.

  • Cliniko Software: My scheduling, record-keeping, and billing are managed via Cliniko, a secure platform for healthcare practitioners.

3. How I Use Your Information

Your information is used to:

  • Provide, manage, and improve physiotherapy and fitness services.

  • Create personalised treatment plans and monitor your progress.

  • Communicate with you about appointments, consultations, and updates.

  • Process payments and NDIS claims, if applicable.

  • Fulfill administrative, operational, and compliance requirements.

4. Disclosure of Information

Your information will only be shared when necessary or as required by law:

  • NDIS Claims: Information is shared with the NDIS for claim processing (if applicable).

  • Cliniko Software: Data is securely stored on Cliniko, which complies with Australian privacy standards.

  • Service Providers: Trusted third-party providers who assist with running my business.

  • Legal Obligations: Information may be shared with regulatory or law enforcement authorities if required.

  • Note: I do not sell or rent your personal information to third parties.

5. Data Security

I implement strict measures to safeguard your data:

Cliniko Software:

  • All client records, scheduling, and billing information are stored securely on Cliniko.

  • WhatsApp Telehealth Consultations: Telehealth sessions are conducted via WhatsApp, which uses end-to-end encryption for secure communication.

  • Encrypted Storage: Personal data is electronically stored using encryption and password protection.

  • While I strive to ensure the security of your information, no electronic system can guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal information and request corrections if it is inaccurate or incomplete.

  • Request deletion of your data, subject to legal or contractual obligations.

  • Withdraw consent for data processing where applicable.

  • To exercise these rights, please contact me at michael@trainaroundpain.com.au.

7. Cookies and Tracking

  • My website may use cookies and similar tracking technologies to enhance your experience and analyze traffic. You can modify your browser settings to disable cookies, but some website features may not function properly as a result.

8. Telehealth and Confidentiality

  • By booking a telehealth consultation, you consent to the collection, storage, and use of your personal information for delivering services.

  • While telehealth sessions aim to provide care comparable to in-person visits, limitations may exist due to the remote nature of these services.

  • All telehealth consultations are encrypted via WhatsApp for security; however, I cannot guarantee complete privacy on third-party platforms.

9. Data Retention

  • Your personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data may be securely deleted upon your request, subject to legal obligations.

10. Updates to This Policy

  • This Privacy Policy may be updated periodically to reflect changes in my practices or Australian privacy laws. The latest version will always be available on my website.

11. Contact

  • If you have any questions about this Privacy Policy or wish to exercise your rights, please contact me at:

  • Email: michael@trainaroundpain.com.au