Here’s everything you need to know about Telehealth Physio Consultations:

Initial Consultation

Booking Your Initial Consultation

1. Book your consultation:

• To book your consultation, please visit my website: https://www.trainaroundpain.com.au/book.

1. Complete forms:

• You’ll be sent your pre-consultation forms before your consultation. Please fill out these forms as best you can, as they help me optimally prepare for your consultation.

Getting Ready For Your Consultation

1. Don’t stress:

• Just relax and be yourself. This consultation is about you, your goals, and how I can help you.

1. Be ready on time:

• Please be ready at the scheduled time of your consultation. I will call you via WhatsApp audio to start the consultation.

1. Think about your goals and concerns:

• Reflect on your main concerns, goals, and any specific questions you have so we can address them during the consultation.

1. Prepare any necessary documents:

• Bring any relevant medical documents, scans, or reports you think might be helpful for the session.

1. Wear comfortable clothing:

• Wear clothes that allow you to move freely and provide easy access to the area of your body we’ll be discussing.

1. Set up your space:

• Choose a quiet, well-lit area with enough room to move around during the session. Make sure it’s free from distractions.

• Position your phone or device so I can see you clearly when standing, sitting, and lying down). A stable setup is best, so consider using a stand or tripod if you have one.

1. Use WhatsApp on your preferred device:

• You can use WhatsApp on either your phone or laptop for consultations, depending on what’s most convenient for you. Ensure the app is installed and up to date on your chosen device. Ensure your device is fully charged and has a stable internet connection.

1. Consider using headphones:

• Although not essential, I recommend using quality headphones during the consultation to improve audio quality and minimise background noise. This can help make communication clearer.

1. Do a practice call:

• Before your consultation, consider doing a quick practice call with a friend or family member to ensure your device, internet connection, and headphones are all working properly.

What to Expect During the Consultation

1. Introductions and goals:

• We’ll start by getting to know you, your history, current problems, and goals. Feel free to ask questions at any point during the consultation. This is your time, and I’m here to help you.

1. Assessment:

• I will guide you through movements and tests to assess your problems and physical function. Don’t worry; I will tailor the assessment to your circumstances and abilities.

1. 5-minute break:

• After the assessment, there will be a 5-10 minute break. During this time, I will create your personalised plan. Feel free to grab a coffee or chill out while I prepare.

1. Discussion of your plan:

• I will explain the findings from your assessment and the proposed plan. It’s important for you to know that your input is valued equally in shaping your plan. Together, we’ll discuss and agree on the best approach moving forward.

1. Commence your plan:

• We will commence your plan.

After the Consultation

1. Email summary:

• After your consultation, I will email you a summary of your consultation and your treatment plan.

1. Claiming:

• If you have private health insurance, you may be eligible to claim a rebate for your telehealth physiotherapy consultation. Please contact your insurer to confirm your coverage and the process for claiming telehealth consultations. This can usually be done online. I can provide any necessary receipts or documentation if required.

1. Booking your review:

• If you require a review consultation, you can book it through my website like you booked your initial consultation: https://www.trainaroundpain.com.au/book

Review Consultation

Booking Your Review Consultation

1. Booking your review:

• Book your review consultation via my website like you booked your initial consultation: https://www.trainaroundpain.com.au/book

1. Answer the “Review Consultation Progress Update Questions”:

• Before confirming your consultation, you’ll be directed to answer a few quick questions about your progress since your last session. Please answer these questions as best you can, as this information helps me optimally prepare for your consultation.

Getting Ready For Your Consultation

1. Exactly the same as your initial consultation.

What to Expect During the Review Consultation

1. Your review consultations will be tailored to each session based on your progress and circumstances. This may include reassessing your injuries, modifying and progressing your program, teaching you new exercises, prescribing new treatments or taking you through a training session — whatever is most needed on the day.

After the consultation

1. Claiming:

• If you have private health insurance, you can claim back your review consultation like you claimed for your initial consultation. Please contact your private health insurer for assistance.

I look forward to your consultation and helping you on your health and fitness journey.

If you have any further questions, please email me at michael@trainaroundpain.com.au

Michael Bull

Train Around Pain

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